{"id":708,"date":"2025-09-12T03:08:47","date_gmt":"2025-09-12T03:08:47","guid":{"rendered":"https:\/\/hoatuoicohai.vn\/frequently-asked-questions\/"},"modified":"2025-09-12T03:08:47","modified_gmt":"2025-09-12T03:08:47","slug":"frequently-asked-questions","status":"publish","type":"post","link":"https:\/\/hoatuoicohai.vn\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p data-start=\"247\" data-end=\"371\">To help customers feel more confident when ordering flowers and using our services, <strong data-start=\"305\" data-end=\"324\">Co Hai Flower Shop<\/strong> has compiled some frequently asked questions below:<\/p>\n<hr data-start=\"373\" data-end=\"376\">\n<h2 data-start=\"378\" data-end=\"419\">1. How can I order flowers?<\/h2>\n<p data-start=\"420\" data-end=\"463\">You can order flowers through the following methods:<\/p>\n<ul data-start=\"464\" data-end=\"712\">\n<li data-start=\"464\" data-end=\"507\">\n<p data-start=\"466\" data-end=\"507\">Call directly <strong data-start=\"480\" data-end=\"505\">Hotline: 0707 538 089<\/strong><\/p>\n<\/li>\n<li data-start=\"508\" data-end=\"628\">\n<p data-start=\"510\" data-end=\"628\">Order via <strong data-start=\"523\" data-end=\"543\">Facebook Fanpage<\/strong>: <a class=\"decorated-link\" href=\"https:\/\/www.facebook.com\/tiemhoacohai.saigon\/\" target=\"_new\" rel=\"noopener\" data-start=\"545\" data-end=\"626\">facebook.com\/tiemhoacohai.saigon<\/a><\/p>\n<\/li>\n<li data-start=\"629\" data-end=\"712\">\n<p data-start=\"631\" data-end=\"712\">Order directly at the store: <strong data-start=\"664\" data-end=\"710\">108\/36 Tran Mai Ninh, Bay Hien Ward, Ho Chi Minh City <\/strong><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"714\" data-end=\"717\">\n<h2 data-start=\"719\" data-end=\"757\">2. How long does flower delivery take?<\/h2>\n<ul data-start=\"758\" data-end=\"979\">\n<li data-start=\"758\" data-end=\"839\">\n<p data-start=\"760\" data-end=\"839\"><strong data-start=\"760\" data-end=\"782\">Ho Chi Minh City center: <\/strong> Delivery within <strong data-start=\"799\" data-end=\"808\">2 hours<\/strong> from order confirmation.<\/p>\n<\/li>\n<li data-start=\"840\" data-end=\"886\">\n<p data-start=\"842\" data-end=\"886\"><strong data-start=\"842\" data-end=\"857\">Other provinces:<\/strong> 3 \u2013 24 hours depending on the area.<\/p>\n<\/li>\n<li data-start=\"887\" data-end=\"979\">\n<p data-start=\"889\" data-end=\"979\">During major holidays, you should order at least <strong data-start=\"931\" data-end=\"945\">1 \u2013 2 days<\/strong> in advance to ensure the most beautiful flower arrangements.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"981\" data-end=\"984\">\n<h2 data-start=\"986\" data-end=\"1043\">3. Can I request delivery at a specific time?<\/h2>\n<p data-start=\"1044\" data-end=\"1174\">Yes. When ordering, please specify your desired time. Co Hai Flower Shop will arrange delivery at the scheduled time to the best of our ability.  <\/p>\n<hr data-start=\"1176\" data-end=\"1179\">\n<h2 data-start=\"1181\" data-end=\"1224\">4. How is the flower delivery fee calculated?<\/h2>\n<ul data-start=\"1225\" data-end=\"1454\">\n<li data-start=\"1225\" data-end=\"1295\">\n<p data-start=\"1227\" data-end=\"1295\"><strong data-start=\"1227\" data-end=\"1263\">Free delivery in Ho Chi Minh City center<\/strong> for orders from <strong data-start=\"1280\" data-end=\"1292\">500,000 VND<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1296\" data-end=\"1382\">\n<p data-start=\"1298\" data-end=\"1382\">Smaller orders or deliveries far from the center will have additional fees (notified during order confirmation).<\/p>\n<\/li>\n<li data-start=\"1383\" data-end=\"1454\">\n<p data-start=\"1385\" data-end=\"1454\">Delivery to other provinces\/cities: fees will be quoted specifically based on the delivery location.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1456\" data-end=\"1459\">\n<h2 data-start=\"1461\" data-end=\"1509\">5. What if the flowers don&#8217;t match what I ordered?<\/h2>\n<p data-start=\"1510\" data-end=\"1696\">Co Hai Flower Shop guarantees delivery exactly as shown in the picture. In case the flowers don&#8217;t match the sample or are damaged, you have the right to <strong data-start=\"1624\" data-end=\"1663\">request exchange\/return or 100% refund<\/strong> according to our policy. <\/p>\n<hr data-start=\"1698\" data-end=\"1701\">\n<h2 data-start=\"1703\" data-end=\"1737\">6. Do the flowers stay fresh for long?<\/h2>\n<p data-start=\"1738\" data-end=\"1848\">Flowers are guaranteed fresh for <strong data-start=\"1771\" data-end=\"1785\">2 \u2013 3 days<\/strong> (under normal conditions). To keep flowers fresh longer, you should: <\/p>\n<ul data-start=\"1849\" data-end=\"1967\">\n<li data-start=\"1849\" data-end=\"1874\">\n<p data-start=\"1851\" data-end=\"1874\">Trim the flower stems daily.<\/p>\n<\/li>\n<li data-start=\"1875\" data-end=\"1913\">\n<p data-start=\"1877\" data-end=\"1913\">Change the water in the vase regularly.<\/p>\n<\/li>\n<li data-start=\"1914\" data-end=\"1967\">\n<p data-start=\"1916\" data-end=\"1967\">Place flowers in a cool, airy place, avoiding direct sunlight.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1969\" data-end=\"1972\">\n<h2 data-start=\"1974\" data-end=\"2025\">7. Can I send gifts along with the flowers?<\/h2>\n<p data-start=\"2026\" data-end=\"2173\">Yes. Besides fresh flowers, Co Hai Flower Shop also provides additional gifts such as: <strong data-start=\"2094\" data-end=\"2139\">cakes, chocolate, teddy bears, fruit baskets&#8230;<\/strong> to help you send complete love. <\/p>\n<hr data-start=\"2175\" data-end=\"2178\">\n<h2 data-start=\"2180\" data-end=\"2224\">8. What payment methods are available?<\/h2>\n<ul data-start=\"2225\" data-end=\"2419\">\n<li data-start=\"2225\" data-end=\"2308\">\n<p data-start=\"2227\" data-end=\"2263\">Bank transfer payment:<\/p>\n<ul data-start=\"2266\" data-end=\"2308\">\n<li data-start=\"2266\" data-end=\"2308\">\n<p data-start=\"2268\" data-end=\"2308\"><strong data-start=\"2268\" data-end=\"2306\">ACB \u2013 249577 \u2013 Nguyen Thi Ngoc Nhi<\/strong><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"2309\" data-end=\"2347\">\n<p data-start=\"2311\" data-end=\"2347\">Direct payment at the store.<\/p>\n<\/li>\n<li data-start=\"2348\" data-end=\"2419\">\n<p data-start=\"2350\" data-end=\"2419\">Some cases may allow COD payment (cash on delivery).<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2421\" data-end=\"2424\">\n<h2 data-start=\"2426\" data-end=\"2478\">9. Can I get a VAT invoice?<\/h2>\n<p data-start=\"2479\" data-end=\"2578\">Yes. Please provide company information when ordering so Co Hai Flower Shop can issue a VAT invoice for you. <\/p>\n<hr data-start=\"2580\" data-end=\"2583\">\n<h2 data-start=\"2585\" data-end=\"2643\">10. What if the recipient is not available during delivery?<\/h2>\n<ul data-start=\"2644\" data-end=\"2799\">\n<li data-start=\"2644\" data-end=\"2707\">\n<p data-start=\"2646\" data-end=\"2707\">Flowers can be left with relatives, security guards, or receptionists (if available).<\/p>\n<\/li>\n<li data-start=\"2708\" data-end=\"2799\">\n<p data-start=\"2710\" data-end=\"2799\">If delivery is not possible, our staff will contact you immediately to agree on an alternative solution.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2801\" data-end=\"2804\">\n<p data-start=\"2806\" data-end=\"2957\">\u2728 <strong data-start=\"2808\" data-end=\"2827\">Co Hai Flower Shop<\/strong> is always ready to answer any questions. If you haven&#8217;t found the answer above, please contact us directly for the fastest support: <\/p>\n<ul data-start=\"2959\" data-end=\"3122\">\n<li data-start=\"2959\" data-end=\"2987\">\n<p data-start=\"2961\" data-end=\"2987\">\ud83d\udcde Hotline: 0707 538 089<\/p>\n<\/li>\n<li data-start=\"2988\" data-end=\"3024\">\n<p data-start=\"2990\" data-end=\"3024\">\ud83d\udce7 Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3000\" data-end=\"3022\">tiemhoacohai@gmail.com<\/a><\/p>\n<\/li>\n<li data-start=\"3025\" data-end=\"3122\">\n<p data-start=\"3027\" data-end=\"3122\">\ud83c\udf10 Fanpage: <a class=\"decorated-link\" href=\"https:\/\/www.facebook.com\/tiemhoacohai.saigon\/\" target=\"_new\" rel=\"noopener\" data-start=\"3039\" data-end=\"3120\">facebook.com\/tiemhoacohai.saigon<\/a><\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>To help customers feel more confident when ordering flowers and using our services, Co Hai Flower Shop has compiled some frequently asked questions below: 1. How can I order flowers? You can order flowers through the following methods: Call directly Hotline: 0707 538 089 Order via Facebook Fanpage: facebook.com\/tiemhoacohai.saigon Order directly at the store: 108\/36 [&#8230;]\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-708","post","type-post","status-publish","format-standard","hentry","category-chua-phan-loai"],"_links":{"self":[{"href":"https:\/\/hoatuoicohai.vn\/en\/wp-json\/wp\/v2\/posts\/708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hoatuoicohai.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hoatuoicohai.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hoatuoicohai.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hoatuoicohai.vn\/en\/wp-json\/wp\/v2\/comments?post=708"}],"version-history":[{"count":0,"href":"https:\/\/hoatuoicohai.vn\/en\/wp-json\/wp\/v2\/posts\/708\/revisions"}],"wp:attachment":[{"href":"https:\/\/hoatuoicohai.vn\/en\/wp-json\/wp\/v2\/media?parent=708"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hoatuoicohai.vn\/en\/wp-json\/wp\/v2\/categories?post=708"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hoatuoicohai.vn\/en\/wp-json\/wp\/v2\/tags?post=708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}